Overall customer satisfaction near the top for Clothesline

Posted on January 25, 2013 by Clothesline Cleaners

Dry cleaners are obsessive about customer service. We’re in an industry that provides a service with some inherent risk and gathers many customer complaints. If you want to succeed in this industry, you must make happy customers your main goal – everything else depends on it.

We hire MarketWise Consulting group to do secret shopper evaluations at our stores in Boise and Meridian.The note below, from Carolyn Nankervis, reports how Clothesline compares to other drycleaners nationally: Compared to over 3,000 secret shops at dry cleaners nationally since 2007, our overall score puts us at the very top. We have only received one perfect score in over two years on all 3 sections of the report (drop off, pick up, and the overall rating). Covering every point, with every customer, every time, is harder than one might think. Thanks to my great staff of customer service representatives and keep up the great work and wonderful customer service.

(Click image for full-size) Secret shopper results give Clothesline the highest rankings in the industry.

Secret shopper results show we’re doing well

Posted on August 13, 2012 by Clothesline Cleaners

At Clothesline Cleaners, we work hard to provide great customer service. We’re confident we’re doing a good job, but we regularly test that with a mystery shopper service from MarketWise.

According to our report for June and July 2012, we are performing better than average on engaging customers in conversation, stain removal, using the name of the customer and offering customers additional products and services.

This kind of ranking comes only because we train our people well and because of their dedication to customer service. Every month, we go over these reports and analyze the results and these four criteria. They are asking specifically about problem spots and necessary mending and alteration and any other issues. We also seek to engage customers in casual conversation, beyond just business talk. Our customer service representatives seeks to accomplish these four goals in each transaction, which is harder to do than you think. Calvin Lloyd is the only employee to have attained a perfect 100 percent secret shopper rating on both the pick up and the drop off portions of the transaction.

Clothesline Cleaners ranks above the industry standard for customer service and more.

Clothesline honored with the industry’s top award

Posted on June 10, 2012 by Clothesline Cleaners

Clothesline Cleaners of Boise earns prestigious industry award for eighth year in a row
Premium cleaner is the only one in Idaho to make the cut

June 6, 2012

For more information,
Gary McCracken, Clothesline Cleaners, 861-8588
Martin Johncox, Alexander and Associates public relations, 658-9100

Clothesline Cleaners of Boise has earned the 2012 Seal of Approval for Quality Garment Cleaning and Customer Service from the Clothing Care Council.

Clothesline, a premium clothing care business with locations in Boise and Meridian, has earned every year since 2005. To date, approximately 140 companies around the world have attained the award, which requires passing separate stain removal and cleaning performance tests, among other criteria. Clothesline is the only drycleaner in Idaho to have ever earned the award.

“We have worked very hard to reach this level, constantly investing in training for our employees and new equipment at our facilities,” said owner Gary McCracken. “Nevertheless, it is humbling to receive this recognition from a top industry group.”

This prestigious international award program is administered by the Clothing Care Council, a Washington, D.C.-based group that represents the interests of the cleaning industry, clothing manufacturers, and consumer advisers in identifying those cleaning plants that provide the highest level of clothing care. The group began accepting applications for the Award of Excellence for Quality Garment Cleaning & Customer Service in 2005.

Check out the great story in Meridian Living Magazine

Posted on February 22, 2012 by Clothesline Cleaners

Thanks to Meridian Living Magazine for doing a great story on Clothesline! We scanned the story and it is below. This magazine does a great job highlighting local businesses so please support them.

: Click to enlarge page 1

: Click to enlarge page 2

Great publicity on our clothing drive for the Rescue Mission!

Posted on December 12, 2011 by Clothesline Cleaners

Our public relations firm, Alexander and Associates, did a great job in getting publicity for our clothing drive to assist Boise Rescue Mission Ministries. Clothesline is committed to good corporate citizenship and we’re also interested in letting our customers and the public know about what we’re up to.

If you have any ideas for a charitable partnership, please contact Gary McCracken 342-0538 or Martin Johncox at 658-9100. This could be anything from a partnership with a nonprofit, to something as simple as some gift cards for your next charitable auction or for door prizes.

Clothesline customers donate 750 items of clothing for homeless

Posted on December 6, 2011 by Clothesline Cleaners

Thanks to KTVB for a great story on our partnership with Boise Rescue Mission Ministries. Generous customers of Clothesline Cleaners and Tom James Company donated about 750 items of men’s professional clothing and accessories for the Mission’s jobs program. Thanks also to Alexander and Associates for helping us get the word out.

Clothesline Cleaners teams up with OfficeTeam to collect interview appropriate attire for the company’s annual suit drive

Posted on August 11, 2011 by Protecting your Clothing Investment

Donations of suits, purses and jewelry in good repair will be accepted through Aug. 19

For more information:
Gary McCracken, Clothesline Cleaners, 861-8588
Martin Johncox, Alexander and Associates Public Relations, 658-9100

Do you have a good business suit that you aren’t wearing anymore? If so, donate it to Clothesline Cleaners and OfficeTeam, and it will have a new life with a disadvantaged job seeker.

Between now and August 19, Clothesline is teaming up with OfficeTeam to collect new or nearly new business-appropriate suits, shoes and accessories, including handbags and jewelry, for OfficeTeam’s annual suit drive. Donations will benefit Dress for Success Boise Valley, a not-for-profit organization that provides professional attire and career development tools to disadvantaged women.

“Helping professionals look their best is a core part of our business. We know many of our customers have clothing they could donate to help others and we are asking them to donate,” said Gary McCracken, owner of Clothesline. “Also, people occasionally abandon perfectly good items of clothing with us and we are pleased to team with OfficeTeam for their annual suit drive, to help get clothing directly into the hands of job seekers who need them.”

Office Team (www.officeteam.com), a division of Robert Half International, is the world’s leading staffing service specializing in the placement of skilled office and administrative support professionals on a temporary and temporary-to-full-time basis. The company has more than 315 locations worldwide, including an office in Boise.

“OfficeTeam is committed to helping the communities we serve,” said Carissa Ramey, OfficeTeam staffing manager in Boise. “The suit drive aligns well with our company’s mission of providing job-seekers the informational tools and resources necessary to move forward in their career. We’re pleased to be able to work with local companies like Clothesline to collect donations to benefit organizations such as Dress for Success.”

Suits may be left at the Clothesline locations at Orchard Street and Franklin Road in Boise, or at Meridian and Overland roads, until close of business Friday, Aug. 19. After Clothesline collects and cleans the suits, it will hand them over to OfficeTeam, who will then provide all clothing donations to Dress for Success Boise Valley. Since 2002, more than 170,000 items of interview appropriate attire has been donated by clients, job candidates and employers of Robert Half International to benefit Dress for Success and organizations with similar missions.

For more information on the drive, please visit the Robert Half International website at www.rhi.com/philanthropy or contact our office directly.

For more information on Clothesline Cleaners, go to www.clotheslinecleaners.com, www.facebook.com/clotheslineidaho, www.twitter.com/clothingcare and www.youtube.com/clotheslinecleaners.

Employees make the difference

Posted on July 13, 2011 by Protecting your Clothing Investment

After being in business owning clothesline for 32 years, I can tell you, the cliché about employees making the business really is true. Two of our employees, Debbie Byrd and Lyuba Nikityuk, bring more than 60 years of experience to our sewing and alterations services at our Meridian store. Debbie has been a seamstress and sewing instructor locally for more than 40 years and still actively teaches classes to young people interested in the sartorial arts. Lyuba has finished two different Ukrainian sewing schools, teaching seamstresses and construction, modeling and pattern making. She worked five years at the House of Models with a team of ten under her constructing patterns for custom-made clothing.

Due to their high levels of training, experience and education, these women are able to make any kind of repair or alteration that is physically possible, and to do it quickly. Repairs like zippers, buttons and mending are on the simpler end of things, while more complex jobs involve resizing suits and dresses. We are indeed fortunate to have Debbie and Lyuba working on our team!

Boise Metro Chamber trade show is a great place to be

Posted on June 27, 2011 by Protecting your Clothing Investment

Clothesline Cleaners has been at the Boise Metro Chamber of Commerce Business-To-Business Trade Show for several years and we’ve even earned the Best Booth Award. Owner Gary McCracken took some time to explain Clothesline Cleaners’ services for professionals, which include pick up and delivery, fast turnaround, tailoring/repair and 24-hour automated garment pick up and drop off.

Look for us at First Friday in Eagle June 3!

Posted on May 25, 2011 by Protecting your Clothing Investment

We’re pleased to partner with Bridal By Marie, a new wedding shop in Eagle, at this week’s First Friday event in Eagle.

First Friday is a great tradition for an upscale town like Eagle, with downtown artists and businesses rolling out special events and products to attract business. Bridal By Marie offers boutique wedding services and Clothesline Cleaners is pleased that Marie’s has invited us in. If you’re a bride, groom, parent, relative, wedding planner or just like to see beautiful wedding stuff, you’ll want to attend. We’ll have information about our wedding services and a nice complimentary gift for all who pass through.

As many of you know, we have a big specialty in weddings. Clothesline Cleaners does complete alterations, cleaning, restoration, repairs and long-term preservation of gowns (and don’t forget the groom’s clothing!) Our exclusive Gown Guard keeps the dress clean and in good repair throughout wedding practices and parties.

If you get a chance, please come by First Friday in Eagle, say hi and accept our gift. It’s a fun event and we hope to see you there!